Legal document

Privacy Policy - BeeLibli

Last updated: October 1, 2026

*Courtesy translation. The French version prevails in case of discrepancy.*

1. Who we are and who this policy applies to

This policy explains how Beelibli Inc. ("BeeLibli", "we", "us"), Suite 220, 4820 Chemin de la Côte-Sainte-Catherine, Montréal (Québec) H3W 1M3, NEQ 2423526523, collects, uses, discloses, keeps and protects your personal information when you use the BeeLibli mobile application, website and services (the "Platform").

It applies to Clients, Professionals (including applicants to "Become a Pro") and website visitors. It complies with the Act respecting the protection of personal information in the private sector of Québec (as amended by Law 25) and, where applicable, the federal law.

Person in charge of the protection of personal information. The President of Beelibli Inc. holds this role. For any question or request: confidentialite@beelibli.com, or by mail at the address above.

By creating an account or continuing to use the Platform after reading this policy, you accept the practices it describes. When the law requires separate consent, we ask for it separately and clearly.

2. The information we collect

We collect only what is necessary for our purposes. Here are the categories, depending on who you are.

Identity and account (Clients and Professionals): name, email, phone, encrypted password. Source: you.

Service requests (Clients): work address, description of the need, photos, timeline, provisional and final quotes, appointments, the Professional's arrival verification code and its status (validated or not). Source: you.

Professional profile (Professionals): business name, trade, territory, photos of completed work, reviews received. Source: you and your Clients.

Verification (Professionals): licence numbers (RBQ, CMEQ, CMMTQ), proof of insurance, identity documents required by payment verification. Source: you and public registers.

Payment (Clients and Professionals): amounts, dates, transaction status, payment identifiers. We do not keep your full card number. The payment method you save when booking is kept by our payment provider. Source: you and our payment provider.

Payout (Professionals): banking details to receive your funds, managed by our payment provider. Source: you.

Messages (Clients and Professionals): exchanges, photos and attachments in the messaging. Source: you.

Device and usage (all): device type, system, IP address, login logs, pages and screens viewed, crashes. Source: automatic collection.

Location (Clients and Professionals): approximate or precise position, only if you enable it. Source: your device.

Communications (all): your support requests, survey responses, communication preferences. Source: you.

We do not knowingly collect particularly sensitive information (health, origin, opinions) and we invite you not to include any in your messages unless necessary for the Service.

3. Why we use your information

We use your information for the following purposes, and only for these:

Create and manage your account and authenticate you.

Connect you: pass to the selected Professional, or to the Client, the information needed for the Request (name, work address, contact details, description).

Process payments and payouts, including charging the cancellation or travel fees shown in the provisional quote, hold funds for the period provided, and produce your statements.

Validate Professionals: check licences and insurance against public registers.

Ensure safety and prevent fraud: the Professional's arrival verification code, monitoring of the messaging, detection of abuse and of circumvention of the Platform, protection of people.

Resolve disputes and respond to your support requests.

Improve the Platform: usage statistics, bug fixes, development of new features, preferably with de-identified data.

Write to you: messages related to your account and your transactions, and promotional messages only with your consent.

Comply with the law: tax and accounting obligations and legal requests.

Consent. We ask for your consent clearly, separately and in the simplest possible words whenever the law requires it, notably for promotional messages, location and non-essential cookies. You may withdraw it at any time, without affecting what you have already received, by writing to confidentialite@beelibli.com or in the application settings.

Other purposes. If we want to use your information for a new purpose, we inform you and, where needed, obtain your consent again.

4. Monitored messaging, location and automated decisions

Messaging. Exchanges between Clients and Professionals take place in the Platform. To protect both parties, we monitor them and may record and review them, using automated tools and authorized members of our team, for the following purposes: preventing fraud, harassment and abuse; ensuring the safety of people; checking compliance with our terms; documenting a dispute. Only people who need it for these purposes have access. We do not sell the content of your messages and do not use it for advertising.

Location. We activate no location feature without your agreement. If you enable it (for example to track a Professional's arrival), we use your device's position only for that feature, and you can turn it off at any time in your device or application settings.

Profiling. We do not use technology that identifies you, locates you or builds a profile of you unless you have enabled it, and we do not sell profiles.

Automated decisions. Some security measures (for example the automatic flagging of a suspicious message) are automated. A decision that significantly affects you, such as suspending an account, is made or reviewed by a person. On request, we tell you the information and main reasons that led to the decision, and you may ask for a person to review it.

5. Who we share your information with

We never sell your personal information. We disclose it only in the following cases.

Between Client and Professional. To carry out a Service, each receives the necessary information from the other (name, contact details, work address, description of the need, profile and reviews). The Professional agrees to use it only for that Service.

Our service providers. They process information for us, under our instructions and under agreements that require confidentiality and security:

Stripe (payments, payouts and identity verification): payments, Professionals' banking details, identity documents. Processing location: [to be confirmed].

Supabase (database and authentication): accounts, requests, messages, files. Processing location: [to be confirmed: hosting region].

Vercel (website hosting): technical browsing data. Processing location: [to be confirmed].

[Email provider to be confirmed] (email and notifications): email address, content of notifications. Processing location: [to be confirmed].

Google Analytics and Meta (usage statistics): de-identified usage data. Processing location: [to be confirmed].

Legal obligations. We may disclose information to comply with the law, a court order or a request from a competent authority, or to protect the rights or safety of people.

Business transaction. In the event of a sale, merger or financing of our business, information may be disclosed to the other party, which will be required to protect it equivalently and use it for the same purposes.

Social networks. We have @beelibli pages on Facebook, Instagram, Threads, TikTok, X, LinkedIn, YouTube, Pinterest and Snapchat. If you write to us or interact with these pages, the platform concerned handles your information under its own policy, and we receive only what it passes to us (your public name and your message). Never send sensitive or payment information through these messaging services: use the application or confidentialite@beelibli.com.

Advertising platforms. If you accept marketing cookies, tools from Meta, Google, TikTok, LinkedIn, Pinterest, Snapchat and X may receive browsing data (pages viewed, actions on the site, cookie identifiers) to measure and improve our advertising. You may refuse these cookies at any time, as explained in our Cookie Policy. We add any new platform to this list before using it.

Transfers outside Québec. Some providers process or host information outside Québec, including in Canada and the United States. Before any transfer, we assess privacy factors, including the sensitivity of the information, the purpose and the level of protection offered, and we do so only if the information receives adequate protection, notably by contract. On request, we tell you which countries are concerned.

6. Retention, security and incidents

Retention period. We keep your information only as long as necessary for the purposes described above, then we destroy or anonymize it. As a guide:

Active account: as long as the account is open.

Closed account: 2 years after closure, for remedies and security, then destruction or anonymization.

Transactions and statements: 7 years, for our tax and accounting obligations.

Messages and attachments: 2 years after the end of the Service, or longer if they are used in an ongoing dispute.

Professionals' verification documents: as long as the account is active, then 2 years.

Technical logs: 12 months.

These periods are starting values and may change if the law requires. If you ask to close your account, we destroy what is no longer necessary.

Security. We protect your information with reasonable measures: encryption of communications, access limited to those who need it, authentication, access logs and confidentiality agreements with our providers. No system is perfectly secure, and we cannot guarantee absolute security. Keep your credentials confidential.

Privacy incidents. We keep a register of all incidents. If an incident presents a risk of serious harm, we promptly notify the Commission d'accès à l'information and the persons concerned, and we take steps to reduce the risk.

7. Your rights

You may, at any time and generally free of charge:

access the information we hold about you and obtain a copy;

have corrected any information that is inaccurate, incomplete or equivocal;

withdraw your consent to a use or disclosure (without effect on processing already done);

obtain your information in a structured, commonly used technological format (portability), and ask that it be transmitted to another organization you designate;

ask us to stop disseminating information or to de-index it, where the law allows;

ask for explanations and a review of a decision made exclusively by automated processing;

ask for the destruction of your information when the purposes have been fulfilled, subject to our legal retention obligations.

How to make a request. Write to confidentialite@beelibli.com stating what you are requesting. We may ask you to confirm your identity. We respond in writing within 30 days of receipt. If we refuse, we give you the reasons and inform you of your remedies.

Complaints. If you believe we are not complying with this policy, first contact our person in charge at the address above. You may also contact the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca).

8. Cookies, minors, changes and contact

Cookies and similar technologies. The site and application use cookies and similar tools. Essential cookies are necessary for operation (login, security). Audience measurement and marketing cookies are activated only with your consent, which you manage in the cookie banner and can change at any time. Details are in our Cookie Policy.

Minors. The Platform is intended for people 18 and older. We do not knowingly collect information about minors. If you believe a minor has provided us with any, write to us and we will delete it.

Changes. We may change this policy. For a significant change, we notify you in advance by email or in the application. The date of the last update appears below.

Contact us. Beelibli Inc., Suite 220, 4820 Chemin de la Côte-Sainte-Catherine, Montréal (Québec) H3W 1M3. Person in charge of the protection of personal information: the President of Beelibli Inc., confidentialite@beelibli.com. Other questions: support@beelibli.com.

Language. This policy is written in French, which prevails. An English version may be provided as a courtesy.

Last updated. October 1, 2026

A question about this document?

info@beelibli.com · legal@beelibli.com · confidentialite@beelibli.com