Legal document

Terms of Use - Clients - BeeLibli

Last updated: October 1, 2026· Effective date: October 1, 2026

*Courtesy translation. The French version prevails in case of discrepancy.*

1. Preamble, definitions and acceptance

By using BeeLibli, you accept these terms of use (the "Terms"). They apply to the BeeLibli mobile application and website (the "Platform"), operated by Beelibli Inc. ("BeeLibli", "we", "us"), Suite 220, 4820 Chemin de la Côte-Sainte-Catherine, Montréal (Québec) H3W 1M3, NEQ 2423526523.

By creating an account or using the Platform, you confirm that you have read the Terms and the Privacy Policy, and that you accept them. If you do not agree, do not use the Platform.

Definitions

Client or you: the person who uses the Platform to request services.

Professional: the contractor, self-employed worker or independent business that offers services through the Platform and declares that it holds the licences and insurance required for its work (for example RBQ, CMEQ or CMMTQ).

Service: the work or services the Professional agrees to perform for you.

Request: the description of the need that you submit through the Platform.

Service Contract: the contract entered into directly between you and the Professional for a Service.

2. BeeLibli's role

BeeLibli is a technology platform that connects people. We let you find independent Professionals, submit a Request to them and pay them securely.

BeeLibli:

is not a construction or renovation contractor, and does not perform, direct or supervise the Services;

is not a party to the Service Contract, which binds only you and the Professional;

is not the employer, partner or agent of the Professional, except to receive, hold and release payments, as described in section 5;

does not set the price of the Services, which each Professional sets freely.

Professionals are independent. They alone choose their methods, equipment, schedules and subcontractors, and they alone are responsible for their licences, insurance and legal obligations.

When a Professional signs up, we take reasonable steps to verify that they hold a licence in good standing with the relevant body. This verification does not guarantee the quality, safety or compliance of the work. We encourage you to confirm with the Professional the licences, insurance and permits required for your project.

3. Your account

To use the Platform, you must be 18 or older and have the capacity to enter into a contract.

You provide accurate and up-to-date information, and correct it when needed.

You create only one account and do not transfer it.

You protect your login credentials. You are responsible for activity under your account, unless it results from unauthorized access that you reported to us without delay.

If you believe your account was used without your consent, write to us at support@beelibli.com as soon as possible.

4. Service request and contract with the Professional

Your Request. Describe your need fully and accurately: type of work, address, access, known constraints (for example age of the building, asbestos, mould) and desired timeline. An incomplete description may change the price or the scope of the work.

Provisional quote. The Professional who accepts your Request sends you a provisional quote, based on your description. It is an estimate: it does not bind you and you pay nothing at this stage. You may accept it, decline it or ask for clarification. If you accept it, you book an appointment with the Professional in the application. Travel and assessment fees may apply if you then decline the final quote after the Professional's visit. If there are any, they are shown in the provisional quote before you accept it.

Arrival and verification code. On the day of the appointment, when the Professional leaves for your place, the application notifies you. When they arrive, you ask them for the code: they give it to you and you enter it in your account. If the code is valid, you may let them in to begin. Do not let in anyone whose code has not been validated in the application.

Diagnosis, final quote and Service Contract. The Professional first examines the problem on site, then submits a firm, detailed final quote to you in the application. The Service Contract is entered into directly between you and the Professional when you accept this final quote. You are not required to accept it. BeeLibli is not a party to the Service Contract.

Professional's responsibilities. The Professional alone is responsible for performing the Services, for the permits and licences required, for their insurance, for the legal warranties attached to the Services, and for their invoice and the collection of applicable taxes.

Changes during the work. After the final quote is accepted, any change in price or scope must be proposed by the Professional and confirmed by you in the application before it is carried out. We cannot intervene regarding an amount agreed or paid outside the Platform.

5. Price and secure payment

Price. The price is set by the Professional. The provisional quote is an estimate. The price you pay is that of the final quote, applicable taxes included, which you accept in the application before the work begins. No amount is added to this price without your prior agreement in the Platform. BeeLibli is paid by the Professionals for the use of the Platform.

When you pay. You pay nothing when you submit your Request or when you accept the provisional quote. You pay when you accept the final quote, before the work begins, online, by card or another method offered in the Platform. Payment is processed by our payment provider, Stripe, under its own terms. You save a payment method when you book the appointment: it is used only to pay the final quote you accept and any fees shown in the provisional quote. No other amount is charged without your agreement.

Holding of funds. Your payment is held securely and is not released to the Professional before the work is finished. After the Professional declares the work complete, you have 48 hours to confirm or report a problem in the Platform. If nothing is reported within that time, the funds are released to the Professional. If you report a problem, the release is suspended during the review described in section 6.

For this step only, BeeLibli acts as the Professional's payment agent: releasing the funds to the Professional discharges your obligation to pay the price of the Service.

Invoice. The invoice for the Services is issued by the Professional, under their own tax numbers. Funds held do not earn interest.

6. Cancellation, disputes and refunds

Cancellation. You may cancel your Request, or the appointment, free of charge up to 24 hours before the scheduled time. Within the 24 hours before the appointment, or if you do not show up, cancellation fees may apply; they are shown in the provisional quote. You may also decline the final quote without paying for the work, subject to any travel and assessment fees provided for in the provisional quote. The Cancellation and Refund Policy details these rules and forms part of the Terms. They do not limit the rights granted to you by the Consumer Protection Act.

Reporting a problem. If the Services are not performed or do not match what was agreed, report it in the Platform within 48 hours after the work is declared complete. We first invite the Client and the Professional to resolve the dispute between themselves. At your request, we facilitate communication and may, in a reasonable manner:

suspend the release of the funds during the review;

propose an amicable solution (resuming the work, a discount, a partial or full refund);

order a refund when the evidence on file supports it.

Our intervention is a facilitation service. It is not a judgment and does not deprive you of any remedy.

Refunds. A refund is paid through the payment method originally used. Bank processing times may vary. We may refuse a refund request that is clearly abusive or fraudulent.

Your remedies. You keep all your rights against the Professional, including before the courts, and with the Office de la protection du consommateur.

7. Warranties, liability and limits

Warranties on the work. The legal warranties that apply to the Services, notably those of the Civil Code of Québec and the Consumer Protection Act, are owed by the Professional. BeeLibli does not guarantee the quality, safety, timing or result of the Services.

Platform. The Platform is provided "as is". We aim for continuous service, but we do not guarantee that it will be free of interruptions or errors. We may update it or suspend access for maintenance.

Limit of liability. To the extent permitted by law:

BeeLibli is not liable for damage caused by Professionals, by the performance or non-performance of the Services, or for indirect damage (loss of income, loss of use, loss of data);

where our liability is engaged, it is limited to the amount you paid through the Platform for the transaction concerned.

What these limits do not exclude. Nothing in the Terms excludes or limits our liability for gross or intentional fault, for bodily or moral injury, or the rights that the law does not allow to be restricted, notably those granted to you by the Consumer Protection Act.

Emergencies. BeeLibli is not an emergency service. In case of immediate danger (fire, gas leak, electrical hazard), call 911.

Force majeure. We are not liable for a delay or failure caused by an event beyond our reasonable control.

8. Your obligations, your content and intellectual property

Proper use. You agree to:

use the Platform for lawful purposes and for your own needs;

give the Professional safe access to the work site and treat them with respect;

not harass, discriminate against or threaten a Professional or a BeeLibli team member;

not attempt to circumvent the security of the Platform, or disrupt it, copy it or extract data from it by automated means.

Your content. The photos, descriptions and messages you post remain yours. You grant us a non-exclusive licence, limited to Canada and to the life of your account, to host them and pass them on to the Professional concerned for the purposes of the Service. You declare that you have the right to post this content, and you avoid including information about third parties without their consent.

Messaging and safety. Your exchanges with the Professional take place in the Platform's messaging. To protect you and the Professional, BeeLibli monitors, and may record and review, these exchanges (messages, photos, attachments), by automated means and by authorized members of its team. This monitoring is used to prevent fraud, harassment and abuse, to check compliance with the Terms, to ensure the safety of people and to document a dispute. By using the messaging, you consent to this monitoring. Avoid sharing sensitive information unrelated to the Service (for example a card number). Exchanges are kept in accordance with our Privacy Policy.

Reviews and ratings. Your reviews must reflect a real experience, be honest and comply with the law. We may remove a review that breaches the Terms. You grant us a non-exclusive licence to display it on the Platform.

Intellectual property. The Platform, the BeeLibli brand, logos, design and code belong to BeeLibli or its licensors. We grant you a personal, non-exclusive, non-transferable right of use for the life of your account. No other right is granted to you.

9. General provisions

Personal information. We handle your personal information in accordance with our Privacy Policy and the Act respecting the protection of personal information in the private sector. To carry out your Request, we pass the necessary information to the selected Professional (name, work address, contact details, description of the need).

Communications. We send you messages related to your account and your transactions. We send promotional messages only with your consent, which you may withdraw at any time.

Closure and suspension. You may close your account at any time, subject to transactions in progress. We may suspend or close an account, with notice where possible, in case of breach of the Terms, fraud, abuse or risk to the safety of others.

Changes to the Terms. We may change the Terms. For a significant change, we notify you at least 30 days before it takes effect, by email or in the application. If you refuse the change, you may close your account. A change does not apply to transactions already confirmed.

Governing law and courts. The Terms are governed by the laws of Québec and the federal laws of Canada that apply. You may bring proceedings before the competent courts of Québec, including those of the judicial district of your domicile. Nothing in the Terms deprives you of your right to bring a class action or requires you to use arbitration.

Language. The parties have expressly required that the Terms be drafted in French. An English version may be provided as a courtesy. In case of discrepancy, the French version prevails.

Miscellaneous. If a provision is found invalid, the others remain in force. The Terms and the Privacy Policy form the entire agreement between you and BeeLibli regarding the Platform.

Contact us. Beelibli Inc., Suite 220, 4820 Chemin de la Côte-Sainte-Catherine, Montréal (Québec) H3W 1M3, support@beelibli.com. Person in charge of the protection of personal information: the President of Beelibli Inc., confidentialite@beelibli.com.

Effective date. October 1, 2026

A question about this document?

info@beelibli.com · legal@beelibli.com · confidentialite@beelibli.com